Dear Redwoods Guests and Yosemite Travelers,
We consider you part of our The Redwoods family and your safety remains our highest priority. We are in the business of serving guests and in the midst of this coronavirus outbreak it is important that we give you flexibility when planning your stay in Yosemite National Park with us. It is equally important that we give you as much information as possible about the our procedures in order to maintain a sanitary environment when you #cabinlife with us and to minimize risk of disease exposure.
So today, I want to personally reach out and share the important steps we are taking for you, our guests, at The Redwoods In Yosemite. Our new guidelines are focused on increased sanitation, hygiene, social distancing, employee and guest safety, and are in full accordance with the California Department of Public Health and the Centers for Disease Control and Prevention (CDC) published industry standards and requirements.
Your Travel Plans at The Redwoods
We continue our commitment to provide all Redwoods guests with flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies:
- New and Existing Reservations. All reservations affected by the international travel restrictions scheduled for arrival can be changed or cancelled at no charge. All reservations scheduled are subject to our company rental policy.
- Flexible Cancellations. We offer to our guests a 48 hour period after booking, in which time each guest can cancel their reservation without fees or penalty.
If you need to adjust any reservations please contact the The Redwoods Reservations team at 888-225-6666. If you need to adjust reservations made through another travel site (ex. Airbnb, VRBO/Homeaway, Booking.com, Expedia, etc.) please contact them for assistance.
What to expect when entering Yosemite National Park?
- Yosemite National Park is OPEN with limitations.
- IMPORTANT: To all Redwoods Guests, we strongly recommend to print your Redwoods Cabin reservation confirmation (or save/screenshot to your mobile devices), to print your Access Letter (or save/screenshot to your mobile device) found in your Booking Confirmation Emails coming from The Redwoods, and be able to show both documents at the entrance kiosks in order to be allowed entry inside Yosemite National Park!!! You will also need to have a valid ID and a credit/debit card to pay the park entrance fee at the gate! (No check, cash or mobile payments are accepted at the park entrance kiosks)
- Anyone with reservations for lodging INSIDE Yosemite National Park, including vacation rentals, will NOT need the Day Use Pass reservation from recreation.gov!
- If you do not have a park lodging reservation, a regular, 7-Day pass for Yosemite will have to be purchased on recreation.gov. No passes will be able to be purchased at the entrance stations or visitor centers! If you have an Annual or Senior Pass you will still have to reserve your passes on recreation.gov .
- Yosemite Valley Shuttle will not be operating this year. YARTS (Yosemite Area Regional Transportation System) will be running with new schedule. Guests riding on YARTS or on a bus tour do not need individual online Yosemite Day Use passes.
- Mariposa Grove shuttle will not be operating. The Grove will be open to walk-in (or bicycle) traffic only (2 mile walk from the parking area). Visitors with ADA placards will be allowed to drive into the Grove’s entrance parking area.
- Tioga Pass is on schedule to open mid-June. (weather dependent)
- Popular iconic sites like Tunnel View may have vehicle/people limitations and other precautions such as one way signs.
- Wawona Hotel and Golf Course are closed until 2021.
- To read the latest Yosemite National Park press release and frequently asked questions about park concessions please visit nps.gove/yose
Guest and Employee Safety at The Redwoods
The Redwoods In Yosemite is implementing all, applicable to our business, measures and guidelines as prescribed by the State of California Governor’s Office, Mariposa County Public Health officials, the CDC, and other state, federal and local authorities. All of our employees are continuously trained to adhere to our evolving Covid-19 risk minimization policies.
- Our housekeeping staff have increased the frequency and the quality of cleaning in our public areas (including, but not limited to lobbies, door handles, public bathrooms, light switches, remote controllers, etc.).
- We have increased the deployment of one-time use gloves and antibacterial hand sanitizers or disinfectant wipes company wide.
- Our staff undergoes a health check prior reporting for duty. Each team member is required to frequently wash hands. All team members must wear face covers.
- All employees are encouraged to stay home when reporting Covid-19 symptoms.
- Employees are encouraged to keep a physical distance of at least six feet from one another and from guests.
- We highly recommend all of our guests and staff to replace face-to-face meetings with telephone calls, messages, and email.
- Our gift shop will be closed. Coffee and popcorn will not be available.
- Verbal instructions upon check-in will be replaced with a pamphlet to shorten check-in procedures and minimize guest contact.
- At The Redwoods we will provide check-in/check-out options for guest convenience and safety prior to arrival. For instance, contactless check-out is enforced by guests leaving house keys in our key drop box If needed, guests should pay the remaining folio balance via phone.
- IMPORTANT Reminder: Please do not forget to sign your rental agreement and drop it in the banker box located just outside of our Lobby.
- IMPORTANT: If you, or anyone in your party shows Covid-19 symptoms 14 days or less prior arrival, please contact us immediately!
Though The Redwoods In Yosemite has taken enhanced health and safety measures for our guests and employees an inherent risk of exposure to COVID-19 exists when staying in any vacation rental.
COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control, senior citizens and guests with underlying medical conditions are especially vulnerable.
By staying in one of our cabins you and all members of your party voluntarily assume all risks related to exposure to COVID-19
Please follow these important CDC guidelines:
How to Protect Yourself & Others
Know how it spreads:
- There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
- The best way to prevent illness is to avoid being exposed to this virus.
- The virus is thought to spread mainly from person-to-person.
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs, sneezes or talks.
- These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
- Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.
Wash your hands often!
- Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact
- Avoid close contact with people who are sick, even inside your home. If possible, maintain 6 feet between the person who is sick and other household members.
- Put distance between yourself and other people outside of your home.
- Remember that some people without symptoms may be able to spread virus.
- Stay at least 6 feet (about 2 arms’ length) from other people.
- Do not gather in groups.
- Stay out of crowded places and avoid mass gatherings.
- Keeping distance from others is especially important for people who are at higher risk of getting very sick.
Cover your mouth and nose with a cloth face cover when around others
- You could spread COVID-19 to others even if you do not feel sick.
- Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
- Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
- The cloth face cover is meant to protect other people in case you are infected.
- Do NOT use a face covering meant for a healthcare worker.
- Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.
Cover coughs and sneezes
- If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
- Throw used tissues in the trash.
- Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
Clean and disinfect
- Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
- If surfaces are dirty, clean them. Use detergent or soap and water prior to disinfection.
- Then, use a household disinfectant. Most common EPA-registered household disinfectants will work.
Monitor Your Health
- Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19.
- Especially important if you are running essential errands, going into the office or workplace, and in settings where it may be difficult to keep a physical distance of 6 feet.
- Take your temperature if symptoms develop.
- Don’t take your temperature within 30 minutes of exercising or after taking medications that could lower your temperature, like acetaminophen.
- Follow CDC guidance if symptoms develop.
Let’s keep each other healthy and safe!
We will continue to update this page and our social media throughout these “new normal” times and as the situation develops. We believe that Yosemite National Park provides must continue to provide a safer way for visitors to enjoy the park and therefore we reserve our rights to amend our policies as required by the local park and county authorities, in order to ensure visitor & staff safety and coronavirus exposure risk minimization.
Enjoy your Yosemite Vacation and don’t forget to reach out to us at 888-225-6666 or [email protected] if you have questions.
Christian Mueller, General Manager