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  • PRIVACY POLICY
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Covid19 Measures and Precautions at The Redwoods In Yosemite

HomeCovid19 Measures and Precautions at The Redwoods In YosemiteCovid19 Measures and Precautions at The Redwoods In Yosemite

Dear Redwoods Guests,

We consider you part of our The Redwoods family and your safety remains our highest priority. We are in the business of serving guests and in the midst of this coronavirus outbreak it is important that we give you flexibility when planning your stay in Yosemite National Park with us. It is equally important that we give you as much information as possible about the our procedures in order to maintain a sanitary environment when we reopen, and minimize risk of disease exposure.

So today, I wanted to personally reach out and share the important steps we are taking for you, our customers, at The Redwoods In Yosemite. Our new guidelines are focused on increased sanitation, hygiene, social distancing, employee and guest safety, and are in full accordance with the California Department of Public Health and the Centers for Disease Control and Prevention (CDC) published industry standards and guidance. 

Your Travel Plans at The Redwoods 

We continue our commitment to provide all Redwoods guests with flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:

  • New and Existing Reservations. All reservations affected by the international travel restrictions scheduled for arrival before June 1, 2020, can be changed or cancelled at no charge. Reservations scheduled to arrive on June 1, 2020 or after are subject to a processing fee and our standard cancellation policies until further notice. We will closely monitor any travel restrictions and extend the above mentioned dates accordingly.
  • Flexible Cancellations.  Should a reservation be cancelled prior to 30 days of arrival, your deposit less a $75 processing fee will be refunded. Once you are within the 30 day cancellation time frame, cabin changes and date changes (including dropping nights) are allowed, and the deposit is refundable up to 72 hours prior to guest arrival less a $75 processing fee.

If you need to adjust any reservations please contact the The Redwoods Reservations team at 888-225-6666. If you need to adjust reservations made through another travel site (Airbnb, VRBO/Homeaway, Booking.com, Expedia, etc.) please contact them for assistance.

Guest and Employee Safety at The Redwoods

The Redwoods In Yosemite is implementing all, applicable to our business, measures and guidelines as prescribed by the State of California Governor’s Office, Mariposa County Public Health officials, the CDC, and other state, federal and local authorities. All of our employees are continuously trained to adhere to our evolving Covid-19 risk minimization policies.

  • Our housekeeping staff have increased the frequency and the quality of cleaning in our public areas (including, but not limited to lobbies, door handles, public bathrooms, light switches, remote controllers, etc.).
  • We have increased the deployment of one-time use gloves and antibacterial hand sanitizers or disinfectant wipes company wide.
  • Our staff undergoes a health check prior reporting for duty. Each team member is required to frequently wash hands. All team members must wear face covers.
  • All employees are encouraged to stay home when reporting Covid-19 symptoms.
  • Employees are encouraged to keep a physical distance of at least six feet from one another and from guests.
  • We highly recommend all of our guests and staff to replace face-to-face meetings with telephone calls, messages, and email.
  • Our gift shop will be closed. Coffee and popcorn will not be available.
  • Verbal instructions upon check-in will be replaced with a pamphlet to shorten check-in procedures and minimize guest contact. 
  • At The Redwoods we will provide 3 check-in/check-out options for guest convenience and safety prior to arrival. For instance, contactless check-out is enforced by guests leaving house keys inside the home on the kitchen counter. If needed, guests should pay the remaining folio balance via phone.

What to expect when entering Yosemite National Park after reopening? (Draft Plan ONLY!!!)

  •  Yosemite National Park is expected to reopen when the California Governor’s Office announces entering into Phase 3.  At this time we expect this is to happen (but not guarantee) in early June.
  •  IMPORTANT: Visitors must have passes to enter, unless staying overnight in the park! We strongly recommend to print your Redwoods Cabin reservation confirmations and be able to show them at the entrance kiosks in order to be allowed entry inside Yosemite National Park!!!
  • For no overnight lodging inside the park guests 1,700 Day Use (7-day) vehicle passes will be issued (initially) each day.
  •  Again, anyone with reservations for lodging INSIDE Yosemite National Park, including vacation rentals, will NOT need the Day Use Pass reservation.  Yosemite is estimating 1,900 cars a day for inside lodging, employees and vendors.
  • A normal 7-Day pass for Yosemite will have to be purchased on www.recreation.gov.  No passes will be able to be purchased at the entrance stations or visitor centers!  If you have an Annual or Senior Pass you will still have to reserve your passes on recreation.gov . In the beginning, you would be able to get your pass 2 to 30 days out only.
  • Yosemite Valley Shuttle will not be operating this year.  YARTS (Yosemite Area Regional Transportation System) will be running with new schedule.  Guests riding on YARTS or on a bus tour do not need individual online Yosemite Day Use passes.
  • Mariposa Grove shuttle will not be operating.  The Grove will be open to walk-in (or bicycle) traffic only (2 mile walk from the parking area).  Visitors with ADA placards will be allowed to drive into the Grove’s entrance parking area.
  • Tioga Pass is on schedule to open mid-June. (weather dependent)
  • Popular iconic sites like Tunnel View may have vehicle/people limitations and other precautions such as one way signs.
  • Wawona Hotel and Golf Course are closed until 2021.
  • IMPORTANT: THIS IS NOT A FINALIZED PLAN!  This is a draft! Yosemite National Park will issue a press release in the next week or so with the finalized working plan and we would share the approved plan with you here and on social media! 
  • All current Yosemite National Park related information can be found at nps.gove/yose

We will continue to update this page and our social media throughout these “new normal” times and as the situation develops. We believe that the much anticipated Yosemite National Park reopening will provide a safer way for visitors to enjoy the park and therefore we reserve our rights to amend our policies as required by the local park and county authorities, to ensure visitor & staff safety and coronavirus exposure risk minimization.

We will see you soon and don’t forget to reach out to us at 888-225-6666 or info@redwoodsinyosemite.com if you have questions.

Best regards,

Christian Mueller,  General Manager

 

Updated: 5.25.2020