TERMS & CONDITIONS
Accommodations: Every home is privately owned and reflects the owners’ individual taste and requirements. Decor, furnishings, and appliances vary and may be changed without notice. Neither The Redwoods nor the owners shall be responsible for providing any additional furnishings or appliances not presently in the unit. Please do not remove furnishings or kitchen items to another home.
Cancellations: If you need to cancel your reservation, your deposit will be refunded only if you notify us at least 30 days prior to your arrival date. Once you are within the cancellation time frame, cabin changes and date changes (including dropping nights) are not allowed, and the deposit is non-refundable.
Cribs & Highchairs: Available at $10 per item per reservation, with advance notice.
Deposits: Reservations are secured by deposits paid with MC or VISA at the time the reservation is made. Deposits will be equal to 50% of total charges for the reservation. Reservations without timely deposits will be cancelled without notice.
Taxes: Mariposa County Bed Tax subject to change.
Property Protection Program: Our properties and their contents are valuable and reasonable care should be taken with them during their rental. Our company, including the participating rental property homeowners we represent (“we”, “our”, “us”), is an additionally-insured participant in a Property Protection Program that reimburses certain costs for unintentional accidental damage to our properties during their rental occupancy. With our participation in this Program, except in certain circumstances, we do not collect and hold refundable security deposits. We charge renters a non-refundable administrative fee to defer our costs for Program participation. If, during a renter’s occupancy, renter or a member of renter’s party or renter’s guest causes any damage to real or personal property of our rental property as a result of unintentional accidental acts or omissions, renter must notify our property management office at that time, and before check-out. For rentals that exceed the coverage limits of the Program, we may collect a supplementary refundable (net of any damage reimbursement) security deposit from renter upon check-in. Renter is liable to us for any damages caused by renter or a member of renter’s party or renter’s guest that are not reimbursed to us or exceed the maximum per-incident limit of our coverage, and the credit card on file and/or any collected security deposit will be charged. If renter wishes to pay a refundable (net of any damage reimbursement) security deposit, renter must notify us before check-in. Special or large event or pet deposits may be charged in certain situations. This Program is not offered or available for sale to renters.
Quiet hours: 10:00 pm to 7:00 am. Quiet hours are strictly enforced. Your courtesy is appreciated by your neighbors.
Housekeeping: There is a $75 non-refundable cleaning fee to ready your home for arrival (all homes are cleaned and readied between checkout and check-in). At checkout we ask that you wash your dishes, place your towels in the shower or tub and remove your trash to a nearby dumpster. Excessive cleaning after departure may result in additional charges.
Maid Service: If you would like *maid service during your stay, notify our front desk in advance of your arrival. There will be a daily charge (dishwashing is not included) for this service. *During holiday and peak seasons, this service may not be available.
Internet: Wi-Fi access is available in most homes as well as in and around our Lobby/Events Center.
*Late Arrival: For arrival after closing, follow the map to the office. A late arrival packet with your name on it will be placed in a box on the front porch of the office. This will contain the cabin keys and directions for finding your cabin. *Please visit the Front Desk within 24 hours to complete your check in.
Laundry: Coin-operated washers and dryers are available at The Redwoods office during office hours.
Linen Exchange: Upon your arrival, beds will be made and bathroom linens provided for the number of expected guests. If during your stay you need more bed, bath, or kitchen linens, a linen exchange is available during housekeeping hours (8:00am to 5:00pm) in the laundry room accessible through the lobby.
Lost & Found: We make every effort to locate and return lost items but cannot be responsible for items we do not find. If we find an item that you have left behind we will return it to you (shipping cost may apply).
Maintenance & Refunds: We make every effort to ensure the appliances in your home are in operating condition and ask you to report any problems as soon as they are discovered. Our on-site maintenance department will make every effort to correct the problem; however, at times we must wait for parts or outside service. Refunds will not be made for inconvenience due to mechanical failure of appliances.
Minimum Stay: There is a 3-night minimum stay during Peak and Holiday periods and a 2-night minimum stay off-peak.
Pets: Only 2 pets per cabin are allowed. Please specify your need for a pet unit when you make your reservation. There is a $25 charge per pet per night. We cannot allow pets in non-pet homes. Pets may not be left alone in a cabin for more than 2 hours daily.
Maximum Number of People: Please notify us before arrival if you have a change in the number of guests in your party. Each home has a maximum occupancy limit which is determined by the County of Mariposa. Please do not ask us to exceed the posted limit for that cabin, as we are required to enforce the terms of our rental permit. Any party exceeding the maximum occupancy limit is subject to immediate eviction without refund.
RV Hookups: Hookups to RV’s are not permitted. RV’s may be parked at the home if that is your form of transportation and if there is room at your cabin to do so. However it cannot be used to house additional persons.
Substitution of Unit: We reserve the right to substitute comparable accommodations without notice or liability should your assigned home become out of order.
Weather & Winter Conditions: Yosemite experiences all four seasons which bring occasional stormy weather and power outages. Winter driving conditions can exist from November to April, and you are required to carry tire chains during those months (even on 4-wheel drive vehicles). There will be no refunds due to inclement weather or power outages.
Fireplaces: Most homes have fireplaces or wood burning stoves, and firewood is provided. We ask that you burn a fire only during those times you will be in the home to monitor and enjoy it. No fireplace or stove burning is allowed in June, July, August, or as conditions warrant.
Check In & Check Out: Check-in time is 4:00 pm or later. Checkout time is 10:00 am; late checkouts may be charged a half-day rate. Refunds will not be made for early departure.
Winter Hours - 8.00 am to 5.00 pm Monday-Sunday
Summer Hours - 8.00 am to 6.00 pm Monday-Sunday